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Streamline Information Management and Workflow to Optimize Customer Experience

January 29-30, 2019
  • Philadelphia, PA

Whether it’s providing HCPs with medical information or assisting patients through their treatment journey, the role of customer-facing teams has never been so important. CBI’s 18th Annual Bio/Pharma Contact Centers conference is the bio/pharmaceutical industry’s must-attend event for those responsible for medical communications, medical information, customer relations and contact center management.

Learn best practices and strategies for managing a diverse set of contact center responsibilities while navigating an evolving life sciences landscape and increasing customer expectations. The 2019 program focuses on optimizing customer experience within contact centers, strategies for improving information access across contact channels and technologies for streamlining processes and enhancing customer engagement.

DISCOVER DYNAMIC DISCUSSIONS TO ELEVATE CONTACT CENTER OPERATIONS AND STRATEGY:

  • Adapt Contact Centers to New Customer Expectations
  • Explore Medical Information and Contact Center Launch Collaboration
  • Understand the Implications of Globalization for the Bio/Pharma Contact Center
  • Examine the Implications of Omnichannel Communications for Contact Centers
  • Mitigate Compliance Risks to Ensure Operational Excellence
  • Manage Product Complaints and Adverse Events within the Contact Center Ecosystem

LIVE POLLING BENCHMARKING SESSION!

Benefit from this interactive session to better understand current industry trends and challenges through peer-to-peer exchange

IN-CONFERENCE TRAINING

Gain Effective Strategies for Staff Training and Retention

PREVIOUS ATTENDEE ACCLAIM:

This conference was informational and provided lots of ideas to bring back to my organization to consider as the
external environment continues to evolve.

Director, Medical Information, GSK

I felt the content was rich and intelligent.
I’m already planning on attending next year!

Anonymous