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Enhance Best Practices for Globalization • Leverage New Technologies • Innovate for Improved Efficiency and Engagement

February 27-28, 2018
  • Philadelphia, PA

Whether it’s providing HCPs with medical information or assisting patients throughout their treatment journey, the role of customer-facing teams has never been more important. At CBI’s 17th Annual Contact Centers conference, participants learn best practices and strategies for managing a diverse set of contact center responsibilities while navigating an evolving regulatory and consumer landscape. This conference provides a unique opportunity for bio/pharmaceutical contact centers to discuss the most pressing challenges in the field and gain important insights from industry leaders, as well as network and share lessons learned with peers. The program focuses on adapting contact centers for globalization and improving engagement and efficiency through the targeted implementation of new technologies and tools.

Key Insights and Takeaways:

  • Identify Gaps in Your Contact Center Strategy by Listening to the
    Voice of the Customer
  • Demonstrate the Value of Your Call Center Through Metrics
  • Keys to Engaging Customers Through Contact Centers
  • Implement Metrics to Enhance Compliance and Demonstrate
    Business Value
  • Examine Best Practices for Using Call Centers to Support
    Patients in a New Healthcare Era
  • Leverage New Technology to Raise the Performance of Your
    Contact Center
  • Consider Criteria for Selecting Partners and Improving Collaboration
  • Understand the Challenges and Opportunities for Expanding
    Global Reach

Be there to experience, first-hand, the latest and greatest innovations for implementing and improving call centers as an integral part of the patient journey and HCP management.


It was great to benchmark with other companies as well as walk away with tangible and practical ideas to
implement at my own facility.

Pharmacovigilance Manager, Fleet Laboratories

CBI is consistent in managing high quality conferences, including content, speakers and venue.

Director, Product Monitoring, Mallinckrodt